If you have received a notification on the suspension of you eBay account, don’t worry. There are always plenty of ways on how you can get your account back. However, before you focus on retrieving your account, it is important to know the reason why your account was suspended in the first place.
An account can be suspended by eBay due to unpaid eBay fees or if the account owner has violated any from the list of terms and conditions stated in the website on auctioning or selling. An account may also be suspended if the company have received various customer complaints due to unshipped deliveries or poor quality products. Once your account has been, it will be difficult for you to access it back.
Here are a few simple tips to help you use your eBay account again:
Step 1: Identify the reason why your account was suspended by eBay. Once you figure it out, write a reply to eBay stating that you have solved the issue and will never commit it again.
Step 2: If your account was suspended due to unpaid fees, the solution is simple, settle your unpaid fees. You can pay through your PayPal account or through your credit card.
Step 3: Once you have done steps 1 and 2, send your user account ID to eBay through e-mail and ask them to reconsider your account.
Step 4: If you have succeeded in retrieving your account, start selling slowly and make sure that you read all terms and conditions in selling and auctioning stated in the site.
If the above do not work or if eBay does not respond to your email right away, you still have the option to simply create a new account. Here’s how:
- Make sure that the computer you will use to create your new account is safe from any virus. Delete your history, including saved cookies and passwords.
- Register a new email address using yahoo, gmail or hotmail. This means you also have to register a new information on your personal identification.
(Using your old email account might get your new submission to be rejected since the system already has a record of you.)
- Create a new PayPal account or credit card account to avoid being detected by the system as blacklisted.
- Verify you email and PayPal account to ensure that your access will not be limited.
- Additionally, remove any existing accounts or previous seller links since they will lead automatically to your previous account.
- Change and announce a new cell phone number that you will use for new transactions.
Simply following the above steps will help you come up with a new account. Once you get back to using eBay, be careful, do not commit the same errors you have. It is also important to remember that eBay does not tolerate bogus sellers. It protects the eBay community, buyers and sellers, from any activities involving fraud.
Originally posted 2012-02-23 18:49:22.